Our delivery timelines vary depending on the product, size, and whether the piece is ready to ship or made to order. Standard orders are typically delivered within 2–4 weeks, while bespoke or custom pieces may take longer depending on the design and production requirements. Once your order is confirmed, we’ll share a more accurate timeline with you.

Yes. We do offer custom sizing and bespoke rug options for clients looking for something tailored to their space. If you have a specific size, colour direction, texture preference, or project requirement, you can reach out to us through the contact form or on WhatsApp and we’ll guide you through the process.

We recommend regular light vacuuming to remove surface dust and preserve the texture of the rug. Spills should be attended to immediately by gently blotting with a clean, dry cloth — avoid rubbing, as it can push the stain deeper into the fibres. For deeper cleaning, professional rug care is always the safest option, especially for handcrafted or textured pieces.

Because many of our pieces are made in limited quantities or tailored to specific requirements, returns and exchanges are reviewed on a case-by-case basis. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and images, and we’ll help resolve it as quickly as possible.

We make every effort to represent our products as accurately as possible. However, slight variations in colour, texture, scale, or finish may occur due to screen settings, lighting conditions, handcrafted processes, and the natural character of materials. These subtle variations are part of what make each piece unique.

If you’re unsure about sizing, colour, or which piece will work best in your space, we’re happy to help. You can contact us with your room dimensions, inspiration images, or project details, and we’ll guide you toward options that suit your interior and requirements.