RETURNS POLICY
Simple. Fair. Transparent.
We want you to feel confident in every purchase.
If your order arrives damaged, incorrect, or has a manufacturing defect, please contact us within the eligible return period. Our team will review your request and guide you through the next steps.
RETURN ELIGIBILITY
What Can Be Returned?
Note: All return requests are subject to inspection before approval.
OUR PROCESS
How Returns & Exchanges Work
Our process is designed to be simple and transparent, ensuring every request is handled with care.
Request
Contact us within the eligible return period and share your order number along with clear photographs of the product.
Review
Our team carefully reviews every request. If additional information is required, we'll get in touch before proceeding.
Resolution
Once approved, we'll guide you through the next steps, including a replacement, exchange, repair, or refund where applicable.
IMPORTANT INFORMATION
Before You Request A Return
Please review the following information before submitting a return or exchange request.
Return Window
Requests must be submitted within the eligible return period mentioned in our policy.
Original Condition
Products must be unused, unwashed, and returned in their original packaging with all tags intact.
Custom Orders
Bespoke and made-to-order rugs are crafted exclusively for you and cannot be returned unless damaged or defective.
Refund Process
Approved refunds are processed through the original payment method after the returned product passes inspection.
NEED FURTHER ASSISTANCE?
We're Here To Help
Whether you have questions about returns, exchanges, damaged products, or an existing order, our team is here to assist you.
We're committed to making your experience with Saachu Homes as seamless as possible.